SHIPPING & DELIVERY

Thank you for shopping with Healivy! We aim to deliver your shapewear order quickly, safely, and reliably. Please review the following shipping information regarding processing, delivery times, tracking, and customs.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

During high-volume periods (holidays, promotions, or peak seasons), processing may take slightly longer. You will receive an email confirmation once your order has been shipped.

Shipping Methods & Delivery Time

Healivy offers international shipping options depending on your location and logistics availability.

📦 Estimated delivery time: 10–20 business days

Please note:

  • Delivery time is calculated from the shipping date, not the order date
  • Customs processing may cause additional delays

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination address
  • Package weight
  • Shipping method selected

Any adjustments (if required by carriers) will be communicated in advance.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can use this number to track your shipment on the carrier’s website.

If you do not receive tracking information within 3 business days, please contact us:

📧 service@healivy.com
📞 +852 2359 2356（可统一更新）

Shipping Restrictions

Some items may be subject to shipping limitations due to:

  • Product type or size (e.g., compression garments packaging constraints)
  • Country import regulations
  • Remote or restricted delivery areas

If shipping is not possible, we will contact you with alternatives or issue a refund.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees upon arrival.

These charges are not included in the product or shipping price and are the responsibility of the customer.

Please check your local regulations before ordering.

Delivery Issues

Delayed Delivery

If your order is delayed:

  • Check tracking status
  • Confirm shipping address
  • Contact us if needed

Lost or Damaged Packages

If your order arrives damaged or is lost:

  • Take clear photos of the package and product
  • Contact us within 7 days of delivery
  • Provide your order number and details

We will coordinate with the carrier to resolve the issue as quickly as possible.

Contact Us

📧 Email: service@healivy.com
📞 Phone: +852 2359 2356
📍 Address: Cheung Sha Wan, Kowloon, Hong Kong