RETURN POLICY

At Healivy, we want you to feel confident and comfortable in every piece of shapewear you purchase. If you are not fully satisfied, we are here to help.

1. Order Cancellation

We accept order cancellations under the following conditions:

Unpaid Orders

Unpaid orders can be cancelled directly or by contacting us.

Paid Orders

Paid orders can be cancelled within 48 hours of placement for a full refund. Once an order has been processed or shipped, it can no longer be cancelled.

📧 To cancel an order, please contact:
service@healivy.com

2. Return & Exchange Policy

We offer a 30-day return & exchange policy from the date you receive your order.

Return Eligibility

To be eligible for a return:

  • Items must be unused and unworn
  • Items must be in original packaging
  • Request must be submitted within 60 days of delivery
  • Proof of purchase is required
  • Items returned without approval will not be accepted

⚠️ Please check your shapewear upon delivery to ensure everything is correct.

3. How to Request a Return or Exchange

Please contact us at:

📧 service@healivy.com

Include the following:

  • Order number
  • Item(s) to return
  • Reason for return
  • Photos or videos (if defective or incorrect)

Once approved, we will provide the return instructions. Items must be shipped within 7 days after approval.

4. Return Shipping Costs

Customer Responsibility

If the return is due to personal reasons (size issue, change of mind, etc.), the customer is responsible for return shipping costs.

Estimated return shipping: $3–$14 per item, depending on size and destination.

Our Responsibility

If the item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.

5. Refund Process

Once your return is received and inspected:

  • Refunds will be issued within 5 business days
  • Refunds will be sent to the original payment method
  • Processing time may vary depending on your bank or payment provider

Partial Refunds May Apply If:

  • Items are damaged due to misuse
  • Original packaging or accessories are missing

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If still unresolved, contact us at service@healivy.com

7. Contact Us

📧 Email: service@healivy.com
📞 Phone: +852 2359 2356
📍 Address: Cheung Sha Wan, Kowloon, Hong Kong