PRIVACY POLICY

At Healivy (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (the “Site”), purchase our shapewear products, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your experience.

📌 Personal Information

Information you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to newsletters

Examples include: name, email address, phone number, shipping address, billing address, and order details.

📌 Technical & Usage Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Site

This helps us improve performance, shopping experience, and website usability.

2. How We Use Your Information

We may use your information for the following purposes:

  • Process and fulfill orders (shipping, delivery, refunds)
  • Communicate with you about orders and customer support
  • Improve products, services, and website experience
  • Send marketing emails (only if you opt in)
  • Prevent fraud and ensure security
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website performance
  • Improve user experience and product recommendations

You may disable cookies in your browser settings, but some Site features may not function properly.

4. Data Sharing and Disclosure

We may share your information with:

🔹 Service Providers

Third parties that assist with payment processing, shipping, analytics, and email delivery.

🔹 Legal Requirements

When required by law or to protect the rights, safety, or property of Healivy or our customers.

We do not share personal data for unrelated third-party marketing.

5. Your Privacy Rights

You have rights regarding your personal information, including:

  • Access or update your data
  • Opt out of marketing communications
  • Request deletion of your data (subject to legal requirements)

Contact us at:

📧 service@healivy.com
📞 +852 2359 9568

6. Children’s Privacy

Our Site is not intended for users under 13. We do not knowingly collect data from children under 13. If such data is found, we will delete it promptly.

7. Security

We use reasonable technical and organizational measures to protect your data. However, no online system is 100% secure.

8. International Transfers

Your information may be processed in different countries depending on service providers. By using our Site, you consent to such transfers in accordance with applicable laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

📧 service@healivy.com
📞 +852 2359 9568
📍 Cheung Sha Wan, Kowloon, Hong Kong