FAQs
Q: Are Healivy shapewear products suitable for everyday wear?
A: Yes! All Healivy shapewear is designed with breathable, high-stretch, and skin-friendly fabrics. Our bodysuits, waist trainers, and shaping essentials are made for daily comfort while enhancing your natural curves for both casual wear and special occasions.
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days, depending on your location and customs processing time. (Shipping time remains unchanged.)
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a confirmation email with a tracking number. You can use it to track your shipment in real time via the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order. Email us at service@healivy.com with your order details and clear photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, Healivy offers worldwide shipping. Please note that customs duties, import taxes, or local fees may apply depending on your country. These charges are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be cancelled within 3 business days before shipment. Once an order has been processed or shipped, it may no longer be possible to cancel or modify it. If you need assistance, please contact us immediately.
📍 Contact Information
📧 Email: service@healivy.com
📞 Phone: +852 2359 9568
📍 Address: Cheung Sha Wan, Kowloon, Hong Kong